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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
Ensure that all allocated corporate/income/tax events and
instructions are:
o processed, validated, and authorized within the required
timeframes i.e. key dates and stages
o highly in adherence to SLA and operational procedures without
exception; and deviations are reported to Senior
Administrator/Supervisor/Manager immediately
Ensure prompt escalation of operational issues that may cause
financial or reputational issues to RBC or its clients to Senior
Administrator/Supervisor/Manager of the team/department
Ensure entitlement entries carries the correct valuation in
providing accurate Unit Price for NAV calculation
Process receipt of entitlements within agreed service standards
Full adherence to the team’s control functions, including
operations/events and End of the Day checklists.
Assist with the day to day administrative tasks of
investigation/amendment and clearance of reconciling items in
ensuring accurate corporate events processing.
Ensure that queries raised/assigned to individuals are answered
within agreed service standards
Review procedures and processing on a regular basis with advice
to Supervisor for process improvements (time saving/cost
effectiveness).
Ensure ongoing productivity by providing back-up relief for staff
who are absent or on leave
Continually ensure complete awareness of Client, external
custodians and inter-departmental Service Level Standards /
Agreements and ensure compliance at all times
Full awareness on PPL process and conduct periodically reviews on
existing procedures with a focus on increasing accuracy, efficiency
and best practices
Support the identification of new technology and operational
processes to effectively reduce cost, increase quality service and
ensure accuracy
Establish working relationships with people at all levels both inter
departmental and across the wider Firm
Accountable for maintaining satisfactory internal and external
Audit/Regulatory/Risk ratings and reviews.
Provide feedback on agent network and vendor performance on
any deviations from their service level agreement with RBC.
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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